frequently asked questions
general questions
Is There Sales Tax?
Yes, our products are subject to sales tax. The applicable sales tax rate will be calculated and added to your total during the checkout process.
Can You Send My Order As A Gift?
All orders are gift-wrapped to ensure a lovely delivery.
To simplify the process, simply change the delivery details to the recipient's address.
We respect the value of personalization and will include a personalized note with your gift order.
To simplify customization, we've established a dedicated section for you! The shopping cart page has a "Add note to my order" area before checkout. Simply write a note expressing your love, thanks, or celebration on the virtual paper. Rest assured that your meaningful note will make the gifting experience unforgettable.
product questions
How Often Will You Release New Scents/Products?
We attempt to introduce 1-5 scents every two months, as we believe variety is key. We do it so you can always find something new and intriguing to try.
But wait! We don't only release fragrances. We value seasonal magic. Our seasonal offerings are great. We create seasonal limited edition collections as the weather changes.
Are Your Wax Melts Safe For Pets?
Absolutely! Our coconut wax melts are crafted with high-quality fragrance oils that are safe for your furry pals when used in a well-ventilated space. However, steer clear of scents with notes of citrus, cinnamon, lavender, or eucalyptus/mint—just to be on the safe side for your furbabies.
Disclaimer: While our wax melts are made with high-quality, phthalate-free fragrance oils, some scents may contain ingredients that are known to be potentially irritating or harmful to pets, such as citrus, cinnamon, eucalyptus, mint, or lavender. If you have pets, we recommend using these scents with caution and ensuring your space is well-ventilated. Always monitor your pets for any signs of sensitivity, and consult your veterinarian if you have any concerns. Your pet’s safety is important to us! 🐾
How Can I Safely Use Your Wax Melts Around My Pets?
Just a few simple tips:
Make sure there’s good airflow, keep those curious paws away from the melts and warmer, and go for flameless burners to minimize any risks.
Disclaimer: While our wax melts are made with high-quality, phthalate-free fragrance oils, some scents may contain ingredients that are known to be potentially irritating or harmful to pets, such as citrus, cinnamon, eucalyptus, mint, or lavender. If you have pets, we recommend using these scents with caution and ensuring your space is well-ventilated. Always monitor your pets for any signs of sensitivity, and consult your veterinarian if you have any concerns. Your pet’s safety is important to us! 🐾
Which Scents Should I Avoid Around My Furbabies?
Disclaimer: While our wax melts are made with high-quality, phthalate-free fragrance oils, some scents may contain ingredients that are known to be potentially irritating or harmful to pets, such as citrus, cinnamon, eucalyptus, mint, or lavender. If you have pets, we recommend using these scents with caution and ensuring your space is well-ventilated. Always monitor your pets for any signs of sensitivity, and consult your veterinarian if you have any concerns. Your pet’s safety is important to us! 🐾
We recommend keeping these scents away from your furbabies or using them with caution:
Calm Your Spirits – Contains eucalyptus and mint.
Citron at Dusk – Contains mandarin and citron (citrus).
Florals at Twilight – Contains orange blossoms (citrus).
Just One More Chapter – Contains clementine (citrus).
Lost in the Pages – Contains various spices and orange blossoms.
Bound In Comfort – Contains cinnamon.
Steeped in Stories – Contains cinnamon.
Whispers of the Woods – Contains various spices.
Our Forbidden Love – Contains orange.
Still Morally Grey – Contains orange (citrus).
When Opposites Attract – Contains citrus.
Enchanted Greenhouse – Contains bergamot (citrus).
Golden Hour Archives – Contains orange (citrus).
The Blooming Almanac – Contains bergamot (citrus).
payment questions
What Types Of Payments Do You Accept?
We welcome most major credit and debit card companies at our virtual checkout, ensuring your preferred payment method never limits your access to our goodies.
shipping questions
How Long Will It Take For My Order To Arrive?
When you place an order with us, we'll do our best to process it as quickly as possible. Typically, it takes about 1-3 days for us to process your order once we receive it.
Once your order is all set and ready to go, we'll ship it out using reliable carriers like USPS or UPS.
It's important to note that shipping times can vary depending on your location and other factors. While we aim to provide speedy delivery, please keep in mind that it may take up to a week for your order to reach you.
How Can I Track My Order?
Once your order ships, we'll send you a helpful email with all the tracking details you need. This allows you to follow your package's journey right from your inbox. Or, you can use the "Track Your Order" tab in the menu bar to stay updated!
Please note that it may take a little bit of time for the tracking number to fully update in the carrier's system. Typically, it takes about 24-48 hours for the information to become available. Don't worry if you don't see immediate updates - your package is on its way and the carrier will catch up soon!
What Shipping Method Do You Use?
When it comes to getting your order to you swiftly and safely, we primarily rely on trusted shipping partners like USPS Priority Mail, UPS Ground, or UPS Standard.
Why Is My Package Taking Forever To Arrive?
Due to postal services being undermanned, shipping times may be delayed or extended with the carriers that we use!
Also, summer months will also cause a delay in your package if your order is placed between Thursday-Sunday.
For the best sending experience, we carefully plan packages to go out Monday through Wednesday. By doing this, we make sure that your valuable product never sits around in a facility or warehouse without air conditioning.
- We take great pride in caring for your product with the greatest care and expertise, making sure it lasts as long as possible and is in great shape when it arrives!
Do you ship to APO/FPO addresses?
Yep, we ship to APO/FPO! Just drop APO, FPO, or DPO in the city field, pick AE, AA, or AP from the state dropdown, and you’re set.
Do you offer international shipping?
Nope, not yet. But who knows? Maybe one day we’ll take over the world. Stay tuned.
Do You Have A Shipping Policy Page?
Yes we do, check it out at the link below!
return & exchange questions
Do You Offer Exchanges?
We do NOT accept exchanges unless the product that you've received is damaged or broken.
If your product is damaged or broken, please refer to the link below that way we can process your defective item as soon as possible.
You must contact us within 72 hours of receiving your order.
Do You Have A Return & Exchange Policy Page?
Yes we do, check it out at the link below!
don't see your question?
Have More Questions? Contact Us!
Please don't hesitate to contact us if you have any questions, concerns, or just want to chat! Just click the link below and we'll help you!
Email Us: hello@umberessentials.com