Oh no, did your order arrive in less-than-perfect condition? Don't worry, we've got you covered! We handle our products with love and care, but sometimes accidents happen during transit. If your items arrived damaged, follow these simple steps to get it sorted out:

1. Time is of the essence! Contact us within 72 hours of receiving your order.
2. Include your full name so we can address you properly.
3. Snap some photos of the packaging and the damaged items.
4. Let us know how many items were damaged and include your order number (e.g., #1234).
5. Your choice: Would you prefer a refund or a replacement? Let us know!

However, please note that small cracks within the wax itself are not considered damage. These minor imperfections don't affect the performance of the wax melts—they're just cosmetic flaws.

Send us a detailed message with all this info at the link below, and we'll get on it right away. Following these steps helps us resolve your issue quickly and effectively!

Regrettably, the short answer is no.

We understand that everyone has unique preferences when it comes to scents, and what appeals to one person may not appeal to another. It's all part of the wonderful diversity of personal tastes. Once you've made a purchase, the items are yours to keep, and we do not offer exchanges.

We strongly encourage you to explore the scent descriptions provided for each product before making your selection. Additionally, you can find detailed scent notes on each product page to help you choose the perfect item for your preferences.

If you require assistance in selecting a scent, please don't hesitate to reach out to us or visit our Scent Library page for guidance. We're here to help you find the perfect fragrance for your preferences.